Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team via email, phone or the in-account help centre for prompt assistance. Include your account ID and a concise description of the issue when you get in touch to speed verification and resolution. We can help with password resets, deposit and withdrawal enquiries, bonus clarifications and basic troubleshooting; we aim to respond promptly within a business day.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email monitored 24/7; reply within 24 hours) |
| General enquiries | [email protected] (response Mon-Fri; non-urgent) |
| Affiliate enquiries | [email protected] (partner team; application support) |
| Payments | [email protected] (billing enquiries and payment status) |
| Privacy | [email protected] (data requests and privacy queries) |
| Phone | +61 2 9376 4821 (calls accepted Mon-Fri; voicemail after hours) |
| Working hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
For detailed requests, account issues or when you need to submit documents, please contact us by email. Email is the preferred channel for complex enquiries - include a clear subject line, your account ID and up-to-date contact details so we can locate your account and respond without delay. Attach any relevant files and allow time for verification.
Submit your enquiry
Response Time
Contact support via email and expect most enquiries to be answered within one business day. Simple account and payment questions are usually resolved quickly. More complex issues - such as verification or dispute cases - can take longer depending on their nature and the documents required. We’ll keep you updated while we work on your request.
Feedback
Got an idea for the site or spotted something that could work better? Share your feedback, suggestions or ideas with us. We review feedback carefully and use it to improve our service and how the site works, from browsing games to managing your account on mobile. Tell us what you’d like to see changed.